Customer Service Contact Information
If at any time you would like to contact us regarding your subscription, please use one of the methods below to get in touch. We will respond to your enquiry as soon as possible.
The Old Pottery
Main Telephone No. 01483 205757
Payment Protection and Processing
All our payment methods are handled by accredited Payment Gateway Providers. We only hold information pertaining to your subscription which allows us to determine the status of your subscription (eg. Current or Lapsed) and we never keep details of your Credit Card numbers, Bank Account or other 'delicate' payment details.
Your personal information is being processed by Wildlife Photography World (“we”). We are committed to managing your personal information in accordance with current legislation and best practice. Our aim is to be responsible, relevant and secure when using your data. You can find out more about us by visiting wildlifephotographyworld.com/about.
Whenever you provide personal information we will treat that information in accordance with this Notice. We endeavour at all times to keep your data accurate and secure, and to honour your data preferences with regard to receipt of direct marketing e.g. email, mobile messaging and mobile telephone calls.
What information we collect
To provide you with the best possible customer experience we may ask you to submit personal information such as your name, postcode, email address and mobile phone number. Providing this personal information helps us to provide you with a better experience e.g. not having to login to websites each time you visit and showing you content that really interests you.
Additionally we use web technologies e.g. cookies and web beacons, to automatically track and log limited personal data and link this with information you or other suppliers have provided. For detailed information on Cookies and how you can choose to allow or prevent sites accessing cookies, see www.allaboutcookies.org. Anonymous data will be recorded for the purpose of reporting web traffic statistics, advertisement 'click-throughs', and/or other activities on our sites.
How we use your data
The personal information we obtain will be used for the following purposes.
Technical administration of the web site, enhancing your experience of the site, research and development, customer service, marketing, advertising targeting and making your personal data available to selected partners. This will include WPW and our partners sending you information about products and services that will be relevant to you, by email, mobile messaging, postal mail or direct telephone contact. All of the above are subject to your stated preferences; we and our content partners will always make it clear how you can prevent i.e. opt-out of these uses.
We may use third party suppliers to provide part of our service to you. In some circumstances these providers may be based in countries outside the European Economic Area whose laws provide for a different standard of protection for your personal information than that provided under UK Law. In such circumstances we will have in place strict contractual arrangements that will require your information is processed securely, at least to a standard equivalent to the UK Data Protection Act 1998.
Your personal data will not be disclosed to state institutions and authorities except if required by law or other regulation. Before we release data on this basis, we will ensure that the information is being provided to a genuine and properly authorised investigation. If we are not satisfied that there are valid grounds for releasing the information, the Data Protection Act does not oblige us to do so. If we refuse to release the information, law enforcement agencies may obtain a court order requiring us to provide it.
You can change your personal information preferences and/or details at any time. As a magazine subscriber you can access your preferences by logging on to wildlifephotographyworld.com using your email address and password. You can also unsubscribe to any/all lists by sending an email request to firstname.lastname@example.org. (including your full name, postcode and magazine subscription / website registration / competition information).
You will ALWAYS be given a straightforward way to opt out from our direct marketing each time you receive a communication from us or one of our advertising partners.
Access to Personal Information
If you wish, you can obtain a copy of any personal information we have about you by sending your request to The Data Controller, Wildlife Photography World, The Old Pottery, Lower Street, Shere, Guildford. Surrey. GU5 9HT. United Kingdom
We will provide you, at no charge, with a hard copy of the personal data that we keep about you within 30 days, although we will require proof of your identity. If you consider that the information we hold about you is incorrect, you may where appropriate, have the data erased, amended or updated.
Personal information security
Wildlife Photography World security policies, rules and technical measures have been implemented to protect your personal information from unauthorised or improper use and from accidental loss.
All our employees and data processors that have access to, and are associated with, the processing of your personal information are legally obliged to respect the confidentiality of your data and are bound by contract to do so.
If you have an enquiry or concern about our Privacy Notice, please contact: The Data Controller, Wildlife Photography World, The Old Pottery, Lower Street, Shere, Guildford. Surrey. GU5 9HT. If you are not satisfied with our response you may wish to contact the Information Commissioner via their website.
If we decide to change our Privacy Notice we will post these changes on this page so that you are always aware of what information we collect, how we use it and in what circumstances we disclose it.
In the event of any part of Wildlife Photography World either being sold or going into receivership, we reserve the right to continue to share your data to third parties in accordance with the latest preferences you have provided. You will be informed should any change of ownership occur, and the new owner will manage your personal information preferences.